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Amazon Connect adds AI flow action testing and simulation

Amazon Connect now lets users validate flow action outcomes and verify returned data during testing and simulation.

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Summary

Amazon Connect now enables you to validate the outcomes of your customer experience flow actions during testing and simulation. You can verify the data an action returns upon completion, such as a Lambda function response or an Amazon Lex resolved intent. This update helps you pinpoint the exact action causing a test failure instead of tracing downstream steps.

What changed

  • Validate customer experience flow action outcomes during testing and simulation.
  • Verify data returned upon action completion, including Lambda responses and Amazon Lex intents.
  • Pinpoint the exact action causing a test failure instead of tracing downstream steps.

Availability

Available now

“Amazon Connect Customer now enables you to validate the outcomes of your customer experience flow actions during testing and simulation.”

Founder takeaway

Check the new testing features to verify your flow actions and resolve issues faster.

Source

AWSAmazon Connect Customer expands testing and simulation to validate flow action outcomes - AWS

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