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Amazon Connect Customer now supports AI Model Context Protocol tools

Amazon Connect Customer adds an External Tool block to invoke Model Context Protocol tools in your flows.

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Summary

Amazon Connect Customer now lets you invoke Model Context Protocol tools in customer experience flows using a new External Tool block. You can connect flows to third-party applications through Amazon Bedrock AgentCore Gateway without writing custom Lambda functions.

What changed

  • Invoke Model Context Protocol tools in customer experience flows using the External Tool block.
  • Connect flows to third-party applications via Amazon Bedrock AgentCore Gateway.
  • Reuse tools from agentic experiences to retrieve data or trigger actions without writing custom Lambda functions.
  • Access the new feature in AWS regions including US East, US West, Canada, Europe, and Asia Pacific.

Availability

Available now

“This feature is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), and Asia Pacific (Tokyo).”

Founder takeaway

If you use Amazon Connect Customer in a supported region, check the new External Tool block to connect flows to third-party apps without custom Lambda functions.

Source

AWSAmazon Connect Customer now supports Model Context Protocol (MCP) tools in flows - AWS

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