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Angle Health uses ElevenLabs AI agents to resolve 90 percent of provider calls

Angle Health ran a pilot where ElevenLabs AI voice agents handled routine provider calls without human transfers.

Angle Health uses ElevenLabs AI agents to resolve 90 percent of provider calls — image from ElevenLabs
Image: ElevenLabs

Summary

Angle Health deployed ElevenLabs voice agents to manage routine provider questions about eligibility, benefits, claims, and prior authorizations. The pilot showed that the agents resolved over 90 percent of calls end-to-end without a human transfer. The agents operate with HIPAA safeguards and Zero Retention Mode while answering in eight languages.

What changed

  • Voice agents built on ElevenAgents handle routine provider questions about eligibility, benefits, claims, and prior authorizations.
  • The assistants answer calls in eight languages and work directly with Angle Health core administration systems.
  • The agents operate using HIPAA safeguards including ElevenLabs Zero Retention Mode.

Availability

Available now

“Voice agents built on ElevenAgents now handle those routine questions, which leaves the team free for complex cases and follow-ups.”

Founder takeaway

Small teams building voice support workflows should test compliance features like Zero Retention Mode and HIPAA safeguards when handling sensitive data.

Source

ElevenLabsAngle Health resolves 90% of provider calls with ElevenLabs

Announced Checked

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