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ElevenLabs integrates ElevenAgents with major contact center platforms

ElevenLabs adds native integrations for its AI voice agents to four leading contact center platforms and supports SIP connections for others.

ElevenLabs guide: transcribing interviews with Scribe v2 AI speech to text — image from ElevenLabs
Image: ElevenLabs

Summary

ElevenLabs now offers native integrations for ElevenAgents with NiCE CXone, Genesys Cloud, Amazon Connect, and Five9. The AI voice agents handle routine calls, pass context, and transfer to human agents with full details. Any other platform can connect using Session Initiation Protocol.

What changed

  • ElevenAgents integrates natively with NiCE CXone, Genesys Cloud, Amazon Connect, and Five9.
  • ElevenAgents connects to any platform that supports Session Initiation Protocol trunking.
  • Voice agents pass call context and transfer calls back to human agents with full details.

Availability

Available now

“Enterprises can now add natural, responsive voice agents to the contact center they already run, inside the call flows they already trust.”

Founder takeaway

If you run an enterprise contact center on one of the supported platforms, you can add ElevenAgents to handle routine calls without changing your telephony stack.

Source

ElevenLabsElevenAgents integrates with top contact center platforms

Announced Checked

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