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ElevenLabs updates ElevenAgents with three call transfer types

ElevenLabs details how ElevenAgents handles warm, tepid, and cold call transfers using native Twilio integration and SIP routing options.

ElevenLabs guide: transcribing interviews with Scribe v2 AI speech to text — image from ElevenLabs
Image: ElevenLabs

Summary

ElevenLabs highlights the call transfer capabilities in ElevenAgents, which supports three transfer modes: Conference Transfer, Blind Transfer, and SIP REFER Transfer. The system uses client_message parameters for callers and agent_message parameters to brief human operators. Users can configure these options via the Transfer to Number tool using the native Twilio integration.

What changed

  • ElevenAgents supports Conference Transfer, Blind Transfer, and SIP REFER Transfer for routing calls.
  • Conference Transfer delivers a warm transfer message to human operators on the native Twilio integration.
  • The transfer_to_number tool allows configuration of client messages and agent context messages.
  • ElevenAgents includes transfer_to_agent for AI-to-AI handoffs between different agents.

Availability

Available now

“ElevenAgents supports three transfer types, and Conference Transfer on the native Twilio integration delivers a warm transfer message to the human operator.”

Founder takeaway

Review your ElevenAgents voice agent call routing and test fallback paths for unanswered transfers before launching.

Source

ElevenLabsWarm transfer vs cold transfer: how to choose the right one

Announced Checked

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