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Worldwide Express uses Amazon Bedrock for AI freight exceptions

Worldwide Express built an AI system with Amazon Bedrock to automate freight billing exceptions and improve cash flow.

Worldwide Express uses Amazon Bedrock for AI freight exceptions — image from AWS
Image: AWS

Summary

Worldwide Express built a multi-agent AI solution using Amazon Bedrock and AWS to handle freight billing exceptions. The system routes exceptions to three specialized agents that check invoice matches, pricing variances, and accessorial charges. After launch, the company reduced active exceptions by 75 percent and improved time-to-cash by four weeks.

What changed

  • Built a multi-agent AI solution with Amazon Bedrock that plugs directly into their transportation management system, SpeedShip.
  • Routed invoice exceptions to three specialized AI agents for invoice matching, pricing variance, and accessorial validation.
  • Deployed the solution across over 40 less-than-truckload carriers to close 10,000 exceptions weekly.

Availability

Available now

“Six months in, Worldwide Express has deployed the solution across over 40 LTL carriers.”

Founder takeaway

Small teams can use agentic AI tools paired with domain-specific knowledge bases to automate repetitive exception handling workflows while maintaining human oversight.

Source

AWSHow Worldwide Express automated freight exceptions with Amazon Bedrock | Amazon Web Services

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